Customer Success Manager in Evesham: UK-Based Applicants Preferred

This blog post details a Customer Success Manager position with MEARS GROUP PLC in Evesham, offering a competitive salary of up to £45,000 per annum. It is ideal for UK-based applicants with existing right-to-work, though foreign applicants are encouraged to enquire directly with the employer regarding their eligibility. The role comes with a generous car allowance, making it an attractive opportunity for those seeking a permanent position in customer service.

Job Description

As a Customer Success Manager, you will be joining Mears Group as they mobilise a significant new long-term social housing repairs and maintenance partnership across the wider Midlands region. This pivotal role involves overseeing the delivery of essential housing repairs and maintenance services across a geographically diverse social housing portfolio, encompassing various market towns.

You will be responsible for ensuring high levels of customer satisfaction and operational efficiency within this crucial sector. This includes managing relationships with stakeholders, coordinating service delivery, and proactively addressing any issues to maintain the quality and reliability of services provided to residents.

Requirements

• Proven experience in customer success or account management, preferably within the housing or property maintenance sector.
• Strong understanding of social housing repairs and maintenance services.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• Demonstrated ability to manage a diverse portfolio and drive customer satisfaction.
• Full UK driving licence and willingness to travel across the Midlands region.
• Applicants must have the existing right to work in the UK; this role is primarily for UK-based individuals.

Benefits

• Annual salary up to £45,000.
• Generous £4,500 car allowance.
• Full-time permanent position, offering job security.
• Opportunity to work with a leading social housing partner.
• Standard working hours (8-5 Monday-Friday), promoting work-life balance.

How to Prepare

For Nigerian and other African immigrants eyeing this Customer Success Manager role, focusing your application to highlight your customer service and relationship management skills is key. Ensure your CV is meticulously formatted to UK standards, emphasising quantifiable achievements and any experience in service delivery or housing, even if gained internationally. A polished LinkedIn profile, tailored to UK employers and showcasing your professional journey, will also significantly boost your visibility.

Your cover letter should explicitly connect your past experiences to the demands of a Customer Success Manager role in the UK, particularly demonstrating your understanding of client needs and problem-solving. For those without existing UK right-to-work, while the preference is for UK-based applicants, a strong application that highlights transferable skills and a proactive approach to understanding UK housing sector nuances could still be valuable for initial enquiry.

• Update your CV to a UK format, focusing on measurable customer success achievements.
• Tailor your LinkedIn profile to reflect UK industry standards and highlight customer service expertise.
• Craft a compelling cover letter that directly addresses the job description and your suitability for the UK market.
• Prepare to discuss your understanding of UK social housing challenges and customer expectations.
• If enquiring as a foreign applicant, be prepared to clearly articulate your transferable skills and commitment to adapting to the UK work environment.

Visa Sponsorship & Foreigner Eligibility

Visa sponsorship is not explicitly advertised for this Customer Success Manager position. The employer prefers UK-based applicants who already possess the existing right to work in the UK. Foreign applicants are still encouraged to apply but should confirm their eligibility and potential for sponsorship directly with MEARS GROUP PLC during the application process to avoid any ambiguity regarding their immigration status.